Travel Consultant – AM

  • Amy0303
  • Permanent Vacancies
  • £25,000-£35,000
  • St Albans

Date posted: March 3, 2020

Job Description

Job Title : Travel Consultant
Location: St Albans
Salary £23,000 - £28,000

Our client is an independent, direct sales tour operator with 30 years’ experience within the travel industry. Are you currently an experienced Travel Consultant? If the answer is YES, then this could be the opportunity for you!
The ideal candidate must have at least 2 years’ experience within a customer focused environment, preferably within the tourism industry, with a ‘YES I CAN’ Attitude.
You will be supporting your customers to book experiences through multiple communication channels including telephone, web chat, e-mail and all social media platforms.

Skills Required

Fun, enthusiastic person
Experience in the travel industry
Confident communicator
Team player
Strong negotiation skills


Providing the best possible experience, across multiple channels
Answering inbound calls
Working under pressure and with conflicting tight deadlines to meet the client’s service level agreements
Communicating with customers
Negotiating with customers
Dealing with complaints
Confirming web bookings
Strong attention to detail
Confirming travel documents
Providing information about additional products or services
Checking fight invoices
Resolving any pre-departure complaints that may arise
Manging customer expectations
Resolving holiday cancellations

Additional Information

Free Parking
Pension Scheme
Staff discounts
Home working after 6 months
Educational trips

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