IT Technical Support

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  • REFERENCE
  • GS
  • JOB TYPE
  • Permanent Vacancies
  • SALARY
  • £20,000-£25,000
  • LOCATION
  • Stevenage

Date posted: September 16, 2020

Job Description

Job Title: IT Technical Support
Salary: Up to £22,000 per annum
Location: Stevenage, Hertfordshire
Contract: Permanent, Full Time (Monday to Friday)

Company Profile:

A specialist installers and distributors of IT Equipment are recruiting for their next team member!

To be considered for this vacancy, the successful candidate for this role will have recent IT Technical Support experience, as well as have ‘hands on’ experience with both hardware and software IT Support.
It’s an exciting time to join this company as they look to expand their internal IT team during a busy period..

The Role:

• Providing helpdesk telephone support via remote software
• Workshop repairs
• Equipment setup
• Network installation
• Providing customer service to clients
• Support with scheduling work
• Assist with picking and packing of customer orders in the warehouse during busy periods

Skills Required

Skills and Experience Required:

• 1-2 years within a Technical Support/Customer Service role
• Strong problem solving ability
• Able to assess options fully
• Willingness to go above and beyond for customers
• Experience using remote desktop software
• Excellent telephone manner
• Work well under pressure

Responsibilities

Additional Information

Company Benefits:

• Intensive product training
• 20 days holiday per annum
• Company bonus scheme (after successful probation)
• Employee Discount
• Free, on-site Parking

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