IT Support

  • Permanent Vacancies
  • £25,000-£35,000
  • Hitchin

Date posted: June 8, 2021

Job Description

Job Title: IT Support
Salary: £20,000 TO £30,000 per annum, depending on experience
Location: Hitchin
Contract: Permanent, Full Time
Hours: Monday-Friday, 9am-5pm
There is also a 6am-2pm shift on a rotational basis and out of hours cover up to 10pm for which there is additional compensation.

Company Profile: A busy, well-established Managed Services Provider providing end to end solutions for a valued customer portfolio with a fantastic focus on providing quality customer service are now looking for an IT Generalist to join their small and dedicated team of IT professionals.

Skills Required

Circa 2 years+ IT infrastructure support
Experience within windows operating systems, office 365 administration, Exchange, Active Directory, IP networking, antivirus technologies, scripting languages e.g. Powershell
Excellent communication skills, both written and verbal
Great problem solving and calm approach
Solid customer service skills


IT user administration
Handling day to day queries from customers via phone, e-mail and online chat
Keep customers updated with progress
Ability to explain technical problems to a non-technical audience
Troubleshooting issues and using initiative to find solutions
Onsite customer visits for issues that cannot be solved remotely
Systems monitoring
Support with technical implementation projects
Administer active directory, azure, 365 and other cloud services

Additional Information

20 days annual leave + bank holidays
Free, onsite parking
Pension plan available
Should you be short listed for this position, a member of the Smart10 team will be in touch with you within the next 7 days. We may contact you about other potential vacancies too, should we feel these are suited to you. If you do not hear back from us, please take it that your application has been unsuccessful on this occasion.

On behalf of all at Smart10 Recruitment, we wish you the best of luck with your application and wish you all the best in your pursuit for a new position.

Smart10 Ltd is a "Multi Award Winning" and independently run recruitment consultancy, based in Hertfordshire. We specialise in both Permanent and Temporary positions across all Business Support roles.

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    Attimore Barn, Ridgeway, Welwyn Garden City, Hertfordshire, AL7 2AD