IT Project Analyst

  • Permanent Vacancies
  • £45,000+
  • Hatfield

Date posted: June 4, 2021

Job Description

Job Title: IT Project Analyst
Salary: £50,000 pro rata (£25,000 for the 6 month FTC)
Location: Hatfield (office-based)
Contract: 6 month Fixed Term Contract with possible extension
Hours: Monday-Friday, Shifts between 8am and 6pm

An excellent opportunity has become available for a talented, all-round IT support professional to support on a range of incidents and IT projects relating to various Microsoft applications!

Skills Required

Degree or equiv. in relevant IT subject ideal
Microsoft 365 certification or similar certification
Experience within a multi-vendor environment
Good working knowledge of MS Teams Telephone, Meeting Rooms, VC Rooms
Excellent all round IT support skills
Broad knowledge of IT operations
Previous experience working on similar Microsoft projects
Excellent communication skills


Provide customer support for all O365 applications including Outlook, Skype for Business, On Drive, SharePoint and more
Provide support with mixed hardware including laptops, tablets, iPhones etc.
Support with projects including MS Teams Telephone, Meeting Rooms, VC Rooms and deployment of a desk booking system
Ensure IT queries and change requests are completed within SLAs
Prioritise incidents based on their impact on the business
Provide support both remotely and desk side when required
Use Problem Management tools to identify the root cause of problems
Support the business to maximise its use of O365 services
Create User Guides for end users
Provide end user training

Additional Information

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.

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