IT Helpdesk

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  • REFERENCE
  • GS
  • JOB TYPE
  • Permanent Vacancies
  • SALARY
  • £25,000-£35,000
  • LOCATION
  • Hatfield

Date posted: July 23, 2020

Job Description

Job Title: IT Helpdesk
Salary: £30,000 per annum, dependant on experience
Location: Hatfield, Hertfordshire
Contract: Permanent, Full Time
Hours: Monday-Friday | Shift Patterns between 8am & 6pm daily (on a weekly rotation)

You will be working on behalf of a business on-site at their client’s premises in Hatfield, Hertfordshire.

Reporting directly to the Site Team Leader, you will bring solid experience with you and supporting the internal business with a range of software and hardware issues.

Interviews will be held via telephone for the 1st stage and a video conference call for the 2nd stage.

The Job:
• Investigating technical issues on site either face to face, via phone or via e-mail
• Utilising ticketing system to ensure all SLAs and KPI’s are met
• Delivering a range of 1st/ 2nd line customer support
• Supporting and maintaining desktops, server and network infrastructure for multiple clients

Skills/Experience Required:
• Windows 10 or alike certification is essential
• Previous experience within an MSP environment beneficial (but not essential)
• Solid background within IT Helpdesk support
• Strong communication skills both written and verbal


Should you be short listed for this position, a member of the Smart10 team will be in touch with you soon. Good luck with your application!

Skills Required

Responsibilities

Additional Information

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