Helpdesk/Service Desk Manager – CL

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  • REFERENCE
  • Chrissie2602
  • JOB TYPE
  • Temporary Vacancies & Fixed Term Contracts
  • SALARY
  • £25,000-£35,000
  • LOCATION
  • Stevenage

Date posted: March 2, 2020

Job Description

Job Title: Helpdesk/Service Desk Manager
Salary: £28,000 - £30,000 per annum
Location: Stevenage
Job Type: Temporary to Permanent
Working Hours: Monday – Friday

Our client is seeking an Office Manager with helpdesk experience to join their thriving Facilities Management Helpdesk team. You will be responsible for managing the Helpdesk and Maintenance team to log and organise etc a full range of facilities management work.

Skills Required

Understanding of Facilities management and experience managing a facilities helpdesk is highly desirable
Full UK drivers Licence and good Geographical knowledge of London
Strong Administration and multi-tasking skills
Experience within a helpdesk environment
Have the ability to manage a team effectively
Good communication skills
PC Literate including MS Office Suite
Great attention to detail

Responsibilities

Manage and support the Helpdesk team to log and plan reactive works, from customer enquiry to job resolution
Manage work orders that come through the system
Create, and collate all reports
Attend operational meetings when required
Hold regular team meetings with the maintenance team
Support the team by defining schedules, prioritising their work loads
Dealing with admin issues as and when required
Escalate complaints as required
Train all helpdesk staff on operational procedures and troubleshooting techniques
Managing stock levels
Ensure all SLA’s and KPI’s are adhered to

Additional Information

Immediate start dates
20 days annual leave plus bank holidays
Parking is provided on site

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