Hardware Technical Support

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  • REFERENCE
  • gs/hts
  • JOB TYPE
  • Permanent Vacancies
  • SALARY
  • £20,000-£25,000
  • LOCATION
  • Stevenage

Date posted: May 13, 2021

Job Description

Job Title: Hardware Technical Support
Salary: £20,000-23,000 per annum
Location: Stevenage
Contract: Permanent, Full Time
Hours: Monday-Friday (2 Shift Patterns; 9am-5.30pm or 9.30am-6pm)

Company Profile: A specialist distributors in Stevenage are looking for a technically-minded, customer-focused individual to join their small, yet dedicated Technical Support team.

The role will be 70% hardware support and 30% software support so will suit someone with strong hardware support experience and a good working knowledge of networking.

Skills Required

Strong hardware support experience
Good knowledge of networking
Strong problem-solving ability
Able to assess options fully
Willingness to go above and beyond for customers
Experience using remote desktop software
Excellent telephone manner
Work well under pressure

Responsibilities

Providing helpdesk telephone support via remote software
Supporting users with how to use the software to perform backups, configurations and sync software to other devices
Workshop repairs
Equipment setup
Network installation
Providing customer service to clients
Support with scheduling work
Assist with picking and packing of customer orders in the warehouse during busy periods

Additional Information

Company Benefits:

Intensive product training
20 days holiday per annum
Company bonus scheme (after qualifying period)
Employee Discount
Free, on-site Parking


Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.

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