Customer Service Manager

  • GS
  • Permanent Vacancies
  • £35,000-£45,000
  • Letchworth

Date posted: August 9, 2020

Job Description

Job Title: Customer Service Manager
Salary: £40,000 per annum + £2,000 annual bonus
Location: Letchworth, Hertfordshire
Contract: Permanent, Full Time
Hours: Monday-Friday, 8am-5pm

Company Profile: A market leader in their field are now seeking an experienced Customer Service Manager to join their dedicated, professional and successful Customer Service Team.

This opportunity will suit an individual who has a successful track record of leading a busy experienced team, to ensure all client expectations are met and exceeded. To also Encourage a positive, productive atmosphere to develop a motivated team environment.

The Job:
• Lead, guide and develop the customer service & technical support team
• Establish metrics, measurements & reporting to improve customer satisfaction
• Monitor orders & sales volumes, to ensure efficient resource allocation
• Build strong relationships with the sales & operations teams, to ensure a smooth process experience for all customers
• Analyse and report on all customer service activities
• Ensure company guidelines and policies are adhered to at all times

Skills Required

Strong experience in managing a team in a customer support/service environment
• Knowledge of SAP would be highly beneficial!
• Experience within a Technical environment also highly advantageous
• Demonstrable experience cooperating with others and able to create a positive team spirit across all functions
• Exceptional communication skills
• Excellent customer service skills


Additional Information


• 25 days annual leave + bank holidays
• Paid sickness
• Life insurance
• Healthcare support
• Discounts on a number of retailers, car garages and hot

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