Customer Service Executive

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  • REFERENCE
  • MR
  • JOB TYPE
  • Permanent Vacancies
  • SALARY
  • £20,000-£25,000
  • LOCATION
  • Welwyn Garden City

Date posted: June 24, 2021

Job Description

Job Title: Customer Service Executive
Salary: £22,000 - £22,600 per annum
Location: Welwyn Garden City
Contract: Permanent, Full Time
Hours: Monday-Friday, 9.00 – 5.00 pm

Company Profile: An exciting prospect has arisen for an experienced customer service professional to join a growing and successful business in the heart of Welwyn Garden City. The successful candidate will work as part of a thriving customer service team and be responsible for making and receiving calls to customers regarding their orders and updating their accounts.
• Do you enjoy dealing with customers via telephone and email and providing the highest level of service?
• Do you have experience dealing with both inbound and outbound calls and have a confident telephone manner?
If you answered yes to the above, please read on, this could be the perfect opportunity for you!

Skills Required

• Previous customer service experience
• Confident and precise telephone manner
• Ability to work well in a pressurised environment
• Ability to build long lasting relationships with existing and new clients

Responsibilities

Responsible for making outbound calls to customers regarding their orders.
Updating customer accounts via the CRM System
Receiving calls from customers, and processing their orders
Upselling new products to existing customers
General adhoc administration duties

Additional Information

• Excellent non contractual quarterly incentive scheme
• Pension,
• Life assurance,
• Free car parking,
• Employee Assistance Program and loads more!

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    Attimore Barn, Ridgeway, Welwyn Garden City, Hertfordshire, AL7 2AD