Customer Service Executive

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  • REFERENCE
  • MR
  • JOB TYPE
  • Permanent Vacancies
  • SALARY
  • £20,000-£25,000
  • LOCATION
  • Hitchin

Date posted: June 24, 2021

Job Description

Job Title: Customer Service Executive
Salary: £23,000 per annum
Location: Hitchin
Contract: Permanent, Monday to Friday 9am – 5pm

Do you enjoy dealing with customers via telephone and email and providing the highest level of service?

Do you have experience dealing with both inbound and outbound calls and have a confident telephone manner?

If you answered yes to the above, please read on, this could be the perfect opportunity for you!


COMPANY PROFILE

A reputable manufacturing company are looking for a Customer Service Executive within their busy offices in Hitchin.

Skills Required

•Previous experience within a customer service role
•Excellent customer service skills
•Ability to work under pressure
•Highly organised
•Computer literate on Microsoft packages

Responsibilities

Supporting customers with their enquiries from the start to finish of the project
Handle price enquires and stock availability
Investigate customer invoice queries
Process customer returns
Process orders on SAP
Resolving issues/ complaints

Additional Information

• 25 days’ annual leave plus bank
• Annual leave purchase scheme
• Sick pay
• Pension Scheme
• Life Insurance
• Discounts with several retailers and gym memberships

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