Customer Service Advisor (MUST HAVE SAGE EXPERIENCE!)

  • CLS
  • Permanent Vacancies
  • £25,000-£35,000
  • Welwyn Garden City

Date posted: February 17, 2021

Job Description

Job Title: Customer Service Advisor (MUST HAVE SAGE EXPERIENCE!)
Location: Welwyn Garden City, Hertfordshire
Salary: £25,000 per Annum
Contract: Temporary on going, Full Time
Hours: Monday to Friday,

The Company:

A well established and global provider of Specialist products, are searching for an experienced Customer Service Advisor to join their friendly and welcoming team, in the lovely town of Welwyn Garden City.
This exciting opportunity is initially a temporary assignment for 3 months, with the possibility of achieving a permanent role within the organisation.

Main Job Purpose:
To process customers’ orders and requests efficiently & effectively.
The Successful candidate will have experience using Sage 200 (or Sage in general).

Skills Required

• Ability to work in a fast-paced environment.
• Skilled in Sage 200, or any of the Sage package
• Excellent attention to detail
• Order processing expertise
• Must be a good problem solver with excellent listening skills!


Job Duties:
Adding customer sales orders onto Sage 200
Respond to and resolve customer complaints in a timely and efficient manner
Checking product availability for customer orders, and restock items where necessary
Liaise with customers regarding any delays or changes in their delivery
Dispatching of customer orders & creating invoices
Liaise with suppliers to arrange both collections & deliveries, with freight both to the UK and Internationally
Maintaining detailed and accurate customer records
Chasing of incomplete purchase orders
Management of filing
Work closely with the sales team to up-sell and cross-sell where needed.
Support the accounts team with customers accounting enquiries as and when required

Additional Information

• 20 days annual leave plus 8 days bank holiday
• Free parking on site
• Immediate start date available
• Possibility of a permanent position

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    Attimore Barn, Ridgeway, Welwyn Garden City, Hertfordshire, AL7 2AD