Customer Engagement Specialist (Debt Collection Sector)

  • Permanent Vacancies
  • £20,000-£25,000
  • Borehamwood

Date posted: July 5, 2021

Job Description

Location: Harrow
Salary: £21,000 to £23,000 pa
Contract: Full Time, Monday to Friday | Hours: 9.30am to 6pm daily, and one late evening every two weeks, 11.30am to 8pm.
The Role:
Our client is looking for a confident and pro-active Debt Recovery agent, to join their busy expanding team on a permanent, full time basis.
The right candidate for this role must have a confident telephone manner, be happy to make a high volume of out-bound calls on a daily basis, and be happy to work within a role which requires excellent listening skills, as well as a consultative approach, with the aim to arrange debt recovery plans.
This position primarily involves making outbound calls to businesses, by way of negotiating payments on behalf of our clients - Experience in dealing with high volume of telephone calls is essential!
Please note; This position will be OFFICE Based, therefore applying applicants must be happy to work within our clients COVID Secure offices in Harrow.

Skills Required

•Having previous experience within the collection sector is desirable and will be advantageous for this position
•An understanding of TCF and/or FCA would be beneficial!
•Must be professional and have excellent communication skills
•Be confident & assertive when dealing with customers, must possess strong negotiation skills
•Have a high level of literacy & numeracy
•Be patient with the ability to listen, in order to solve problems and arrange repayment plans of overdue debt – A consultative approach!
•Be organised and have excellent time management skills
•Be reliable and self-motivated, along with the ability to work on your own initiative
•Must be a strong team player, by means of supporting the wider business and internal colleagues in times of need.


Key Duties:
Managing a portfolio of consumer accounts, building B2B customer relationships
Collecting overdue consumer debts, arranging debt recovery plans
Listening to customers and working with them to resolve their outstanding accounts
Dealing with account queries, managing a large volume of emails and calls

Additional Information

•Competitive basic salary
•Annual bonus of up to £4000 per annum
•Well-being programme

•Life Insurance
•No free parking

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.

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