2nd Line IT Support Engineer

  • GS
  • Permanent Vacancies
  • £35,000-£45,000
  • Welwyn Garden City

Date posted: July 21, 2020

Job Description

Job Title: 2nd Line IT Support Engineer
Salary: Up to £35,000 depending upon experience
Location: near Welwyn Garden City, Hertfordshire
Contract: Permanent, Full Time
Working Hours: Monday-Friday, 9am – 5.30pm

Company Profile: A successful Managed Services Provider located in near Welwyn Garden City are looking for an experienced 2nd Line IT Support Engineer to join their small, but friendly support team!

Purpose of the role: To service their valued clients both onsite and remotely on a range of IT support services.

The Role
• Provide both on-site & remote support
• Diagnose & troubleshoot hardware and software issues
• Identify billable work & estimate solutions
• Log work & maintain systems
• Escalate issues as and when required
• Assist with general tasks
• Work to stay within agreed SLAs

Skills/Experience Required
• You must have a background within an MSP for this particular role
• Solid background & experience within IT support
• Key competencies: Server, VMWare, Cisco and Office 365
• Able to work in a fast-paced environment
• Must have a full UK driving license and access to your own vehicle, as the role requires travel to client sites

Company Benefits
• 22 days holiday + bank holidays
• Training programmes & opportunity to gain certifications
• Free onsite parking provided
• Company pension scheme
• Private health care
• Occasional Team events

Should you be short listed for this position, a member of the Smart10 team will be in touch with you soon. Good luck with your application!

Skills Required


Additional Information

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