IT Helpdesk Coordinator

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  • REFERENCE
  • JOB TYPE
  • Permanent Vacancies
  • SALARY
  • £25,000-£35,000
  • LOCATION
  • Hertford

Date posted: May 7, 2021

Job Description

Are you a natural communicator?
Do you have experience of working with computer-based technologies, both hardware and software?
Do you pride yourself on providing quality customer service both internally and externally?

If the answer is 'Yes’ to all of the above questions, then we may have the perfect role for you…

Smart10 are seeking a Service Delivery Co-ordinator on behalf of our prestigious multi award-winning client, based in Hertford, specialising in digital and technical solutions for their clients.

Job Title: IT Helpdesk Co-ordinator
Salary: Up to £28,000 (depending on experience)
Location: Hertford
Contract: Permanent, Full time
Hours: Monday-Thursday 9am-6pm, Friday 9am-5pm
Out of hours cover also required (rota basis)

Skills Required

Experience within a similar technical delivery/helpdesk role
Good technical aptitude and experience within a technical setting or working with technology partners
Familiarity with a range of hardware and software
Strong natural communicator
Ideally educated to degree level or equivalent
Good working knowledge of all Microsoft packages
Resilient with the ability to remain calm under pressure
Diligent and conscientious approach to your work
Flexible and adaptable

Responsibilities

Co-ordination of the helpdesk
Ensure cases are managed effectively and within SLA
Preparation of reports and key business intelligence documentation for analysis
Help drive process improvements
Chair cross-departmental meetings
Be a point of escalation for operational or technical issues
Assist in reviewing data and feedback from clients to identify where additional software development is required
Generate and process technical documentation
Identify recurring case topics

Additional Information

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.

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